Prevention is better than cure… With numerous moving parts, it can be hard to tell if your Garage Door is becoming a bit worse for wear. Professionally Servicing and Maintaining the integrity of your Garage Door on an annual basis is the best way to avoid accidents caused by the failure of parts that become unreliable due to wear and tear.
Catching a risk before it becomes a problem will save money in the long run and can play a fundamental role in the prevention of serious injury.
You will be provided with a check-list to ensure that all the relevant checks, adjustments and fixes have been performed.
What we need to know before booking the service
- Do you perform a monthly inspection on your garage door?
- Do you have a double, single or multiple single doors?
- Is the door a Roll-Up, Tip-Up, Tension, or Torsion System? (Not Sure)
- What material is your door made of? Wood, Steel, Aluminum, Glass, etc
- Do you have a motor? What is the name of the motor?
- Is there anything that is of particular concern to you?
Rates:
Service Rates can be requested. Contact us for rates
Our workmanship carries a 3 Month Warranty
Installations
Installing a garage door is not an easy project and may seem overwhelming; Aladdin Garage Doors will keep you informed of what both parties need to bring to the table throughout the duration of the installation. Our workmanship carries a 12 Month Warranty, to ensure you are content with your Garage Door Installation.
We offer 2 types of installation options:
- Installation – the product is supplied by an alternative source and Aladdin installs the product at an agreed site.
- Supply & Installation – Aladdin supplies the product which is then installed at an agreed site.
NEVER ADD OR REMOVE TENSION FROM SPRINGS
Repairs
Your Garage Door is the largest moving part of your home where many elements work together to create a harmonious, working entrance to your garage. Dysfunctional hardware, damage to the door or its system can make the entire structure extremely dangerous and could cause major damage to your property, serious injury to a person and, in worst cases, could result in death.
Even in cases where a fix seems as easy as replacing a part, it is recommended that a professional is brought in to assess the damage and ensure that it did not cause any further, unseen risks.
IMPORTANT NOTE:
NEVER ADD OR REMOVE TENSION FROM SPRINGS; THIS IS A NOTORIOUSLY DANGEROUS TASK!
Rates:
We try our best to determine the cost of a repair before our teams go out on the job; however, it is near impossible to make an exact determination without inspecting the site first.
Please contact us to discuss the damages to your garage door and we will be happy to assist with an estimate as far as we can.
If we find that further work or parts need replacing while on site, we will first contact you before proceeding with the work.
Kindly note that should you require a call-out for a quotation, a call out fee will be charged regardless of whether the quote is accepted.
What we need to know before booking the service
- Do you have a double, single or multiple single doors?
- Is the door a Roll-Up, Tip-Up, Tension, or Torsion System? (Not Sure)
- What material is your door made of? Wood, Steel, Aluminum, Glass, etc
- Do you have a motor? What is the name of the motor?
We are happy to assist with any reports you may need for your insurance provider
Insurance Reports
We are happy to assist with any reports you may need for your insurance provider. A call-out fee is charged for the site inspection and a quotation for the repair is also provided.
In the case where Aladdin’s quote for repair is accepted, the call-out fee is integrated into the cost of the repair and service.
IMPORTANT SERVICE NOTES
Please note that by law, we are not allowed to move, extend or install any power-points.
Electricity
- A repair can require power-tools and therefore access to electricity.
- If there is no power-point inside the garage, an extension needs to be provided.
- If there is no power on site, please inform us so that we can arrange a generator.
Payment
- Once the service has been completed; a full payment must be made.
- We accept cash, cards and EFT’s, discuss your method of payment when your booking is made.
Cash: Please count the cash with one of our team-members so that both parties agree to the amount handed over. The team-member must write out a cash receipt in return for the payment. Without this cash-receipt, we will have no way of tracing any cash that has been handled.
Card Payments: Please request the card machine if you plan on paying with a card. Ensure that you keep your receipt.
Electronic Funds Transfer (EFT): We will only accept that payment has been received once the money appears in the Aladdin Bank Account. A Proof-of-Payment will not will not be a substitute for the above-mentioned condition. If an EFT is being made on-site for the outstanding balance, a direct transfer must be made.
Sign-Off
- We require that the client be on site to sign off on the completed job.
- If the client cannot personally be on site, the service must be postponed or the sign-off must be entrusted to a person appointed by the client.
- We do offer to remove any old garage door parts as an added benefit without charge if instructed so by the client. These products get disposed of and cannot be claimed at a later point.
Garage Access
- Our teams need to be able to access the garage upon arrival.
- The garage must be cleared of vehicles, valuables and any obstructions that may prevent the team from reaching the garage door.
- All paint, concrete, tiling, skreeding, etc. must be done and dried before we perform any services.
- No pedestrians should be entering or exiting the garage during the service as this is both dangerous as well as time-consuming.
- Any delays caused by an unprepared site or unavailable clients will be billed to the client.
- If a service needs to be rescheduled, the next available date will be booked without any special preference and an additional call-out fee will be charged.
Warranty
- We carry a 12 month product and 3 month service warranty on all of our services, however, this does not extend to any hardware, unless replaced by us on the day.
- If we are called out under the warranty and find that an issue is not related to the original service, a call out fee will be charged to the client.
- No warranty work will be performed if full payment on the original job has not been received; however, the warranty period starts from the day of service regardless of payment.
- In cases where Aladdin has not supplied the product, it will be the client’s responsibility to confer with the original supplier in the case of malfunction.
Miscellaneous
- Please do not ask our technicians to assist with any tasks that are unrelated to the service at hand, any such requests will be charged for at an hourly labour rate.
- Our teams are strictly prohibited from performing services relating to garage doors on a private basis. Any such actions will be invoiced to the client through Aladdin and disciplinary action will be taken internally.
